REFUND POLICY

Last updated: 20 February 2025

1. General Provisions

1.1. This Refund Policy outlines the terms and conditions for refunds of payments made by Users for the Company’s services.

1.2. The Company abides by the laws of the Kyrgyz Republic and international financial services standards.

2. Grounds for Refund

2.1. Refunds may be issued in the following cases:

• Technical errors in payment processing (e.g., double charges);
• Inability to provide the service due to reasons attributable to the Company;
• Other grounds specified by applicable law or contract.

3. Refund Request Procedure

3.1. To request a refund, the User must submit a written request by email to [email protected], stating the reason for the refund and attaching any relevant supporting documents.

3.2. The Company will review the request within seven (7) business days of receiving it and inform the User of its decision.

4. Refund Method

4.1. Refunds will generally be processed via the same payment method used by the User, unless otherwise agreed.

4.2. The timeframe for the refunded amount to appear in the User’s account may vary depending on the rules of the relevant financial institutions or payment service providers.

5. Fees and Expenses

5.1. In the event of a refund initiated by the User (and not due to the Company’s fault), fees charged by banks or payment processors may be deducted from the refund if permissible under the law.

5.2. If the refund is due to an error or fault by the Company, the Company will cover all associated fees.